Refund policy

At Minitorra, we want you to be satisfied with your purchase. This policy explains how returns, cancellations, and refunds are handled for purchases made at minitorra.shop.

Returns

You may request a return within 30 days after delivery by emailing contact@minitorra.shop. Include your order number, the reason for your return, and relevant photographs.

For change-of-mind returns, equipment must be unused, unmodified, and in the condition received, with its original accessories, documentation, and packaging where reasonably possible. Reasonable inspection does not prevent you from reporting a defect.

Please contact us before shipping equipment back. We will provide return instructions and confirm the appropriate return destination. Our contact address should not be used as a return destination without confirmation.

Return Shipping Costs

For change-of-mind returns, the customer is responsible for return freight costs. Original delivery charges are nonrefundable for these returns, except where required by law.

If we supplied an incorrect, defective, or transit-damaged item, we will cover reasonable necessary return freight costs and arrange an appropriate resolution. No restocking fee applies.

Damaged, Defective, or Incorrect Items

Inspect your equipment upon delivery where possible. If you notice damage, missing parts, or an incorrect item, contact us promptly with photographs of the equipment, packaging, and delivery paperwork.

Where possible, record visible shipping damage on the carrier’s delivery receipt. Failure to record damage immediately does not remove any rights you may have under applicable law.

Depending on the issue, we will arrange repair, replacement, missing parts, or a refund as appropriate.

Refunds

We will inspect returned equipment and notify you of the refund decision. Approved refunds will be issued to the original payment method within 7 business days after approval. Your payment provider may require additional time to display the credit.

Any proposed deduction for damage or missing components will be explained before the refund is finalized. This does not apply to defects or damage for which you are not responsible.

Cancellations

Contact us as soon as possible if you wish to cancel. Orders canceled before dispatch will receive a full refund. If an order has already shipped, we will explain the available return or freight-interception options and any applicable costs.